The agreement between you and OATING when you use our site or place an order. Written to be readable, not slippery.
These terms govern your use of oating.com, our partner portal, and any product or service we offer. By using the site or placing an order you agree to be bound by them.
If you are agreeing on behalf of a company — for example a café, restaurant, or distributor — you confirm you have authority to bind that company to these terms.
OATING is operated by OATING SDN BHD, a company incorporated in Malaysia with its registered office in Kuala Lumpur. References to “we”, “us”, or “OATING” mean OATING SDN BHD.
You must be at least 18 years old and able to enter into a legally binding contract to use the partner portal or place an order. The site is intended for users in Malaysia. If you access it from elsewhere, you do so on your own initiative and are responsible for local compliance.
All orders placed through the partner portal are subject to acceptance by us. We may decline or cancel an order if stock is unavailable, if pricing was displayed in error, or if we suspect fraudulent activity.
Prices shown to partner accounts are confidential and not for redistribution. They are exclusive of SST unless stated otherwise.
Once an order is confirmed, the unit price for each item is locked. Subsequent changes to our catalogue do not affect orders already in flight.
Accepted payment methods are listed in the partner portal at checkout. Bank transfer proofs must be uploaded within 7 days of order confirmation. Cash on delivery, where available, is recorded by our team upon receipt.
Late payments may attract reminder fees and, in repeated cases, suspension of partner pricing.
Delivery times are estimates, not guarantees. Risk passes to you once the goods are delivered to the address on the order. Title remains with OATING until payment has cleared in full.
Inspect goods on receipt. Damaged or short-shipped items must be reported within 48 hours.
Because our products are perishable, we do not accept returns of opened, expired, or improperly stored cartons. Faulty product or genuine fulfilment errors will be replaced or refunded at our discretion.
The OATING name, logo, packaging design, photography, and all site content are owned by us or licensed to us. You may not reproduce them for commercial purposes without prior written consent.
You agree not to use the site to do anything illegal, to interfere with its operation, or to attempt to gain unauthorised access to systems or accounts. We may suspend or terminate access for breach.
To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from use of the site or our products. Our total liability for any claim is capped at the amount you paid for the relevant order.
Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.
These terms are governed by the laws of Malaysia. The courts of Kuala Lumpur have exclusive jurisdiction over any dispute, except where you have non-waivable consumer rights to bring proceedings elsewhere.
We may update these terms from time to time. Continued use of the site after an update means you accept the revised terms. Material changes will be notified to portal account holders via email.
Questions about these terms can be sent to hello@oating.com.